Realise Ability - Your Privacy

To provide high-quality, individualised support, we may collect:

• Personal details: Names, dates of birth, contact details
• Health and development information: Medical history, assessments, reports, therapy notes, diagnoses
• Family and support information: Parent/guardian details, emergency contacts
• Service information: Appointments, referrals, therapy plans, progress notes
• Funding information: NDIS plans, goals, funding categories, plan managers
• Financial information: Billing and payment records
• Website data: Basic usage information such as cookies and IP address

Health information is considered sensitive and is given extra protection.

We collect information in ways that feel respectful and straightforward, including:

• Intake and onboarding forms
• Conversations (in person, phone, email, telehealth)
• Reports or referrals from schools, GPs, or other professionals
• Assessments and therapy sessions
• Our website and online systems

Where possible, we collect information directly from you.

 We use your information to support meaningful outcomes for your child. This includes:

• Planning and delivering therapy and assessments
• Understanding strengths, needs, and goals
• Communicating with families, schools, and support teams
• Managing appointments and administration
• Meeting legal and funding requirements (including NDIS)
• Improving our services and client experience

If your child is supported through the NDIS, we may collect and use information to:

• Align services with your child’s NDIS goals
• Provide reports for plan reviews and reassessments
• Work collaboratively with support coordinators, plan managers, and other providers
• Meet NDIS Quality and Safeguards Commission requirements

We will always seek your consent before sharing information, unless required by law.

We understand that your child’s information is personal. We only share it when needed and in a way that supports their care.

This may include sharing with:

• Other therapists or health professionals
• Schools, teachers, and education teams
• Referrers such as GPs or specialists
• NDIS providers (e.g. support coordinators, plan managers)
• Trusted service providers (e.g. IT systems, practice management software)

We only share information when:

• You have given consent
• It is necessary to provide services
• It is required by law or to ensure safety

We take practical steps to protect your information, including:

• Secure digital systems with password protection
• Controlled staff access based on role
• Staff confidentiality and privacy training
• Secure storage of physical records

You have the right to:

• Request access to your information
• Ask for corrections if something is inaccurate or incomplete

We aim to make this process simple and supportive. Just contact us using the details below.

 Our website may use cookies and analytics tools to help us understand how it’s used and improve your experience.

You can adjust your browser settings if you prefer not to accept cookies.

We keep records for the time required by law and professional standards.

When information is no longer needed, it is securely destroyed or de-identified.

If something doesn’t feel right about how your information has been handled, we want to hear from you.

Please contact us and we will work with you to resolve the concern.

If needed, you can also contact the Office of the Australian Information Commissioner (OAIC).

Realise Ability
4/2 James St, Esperance.  WA.  6450
admin@realiseability.com.au
0476 920 565

We may update this policy from time to time. The most current version will always be available on our website. 

By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

We are always happy to talk this through with you — just ask.